- The Lost Colony Box Office
Reaching the Box Office…On show days the Box Office is open for phone and walk-up sales from 10 am to 10 pm. During the off-season tickets may be purchased over the phone Monday through Friday from 10 am to 5 pm or online. The Box Office is located in the Fort Raleigh National Historic Site. Follow the signs to Waterside Theatre.
Ticketing Fees…In order to provide the best ticketing transaction possible, we charge ticketing fees, paid by the purchaser on top of the price of each ticket. While ticketing fees may be frustrating to many patrons, we are proud that our fee is significantly lower than many other venues. Fees from national ticketing outlets have skyrocketed to an average of $8.50 per ticket. In keeping with the demands of our industry, while putting patrons first, we know these fees will allow us to continue to improve the ticketing process for all. All adult tickets sold for events at the Waterside Theatre are accessed a $2.00 fee which helps to defray the costs of maintaining a high tech ticketing and box office system. All Tickets are also accessed a .50 fee for facility upkeep and maintenance.
We’ll Guard Your Tickets!…All tickets will be held at will-call for pick up the day of the show after 10am. No worries about forgetting them in your sock drawer or freezer; just come to the theatre with your ID and we’ll take care of the rest! If you prefer, you may choose to print your tickets at home with our “Print at Home” option.
What if it’s raining?…A performance may be cancelled because of rain or other atmospheric or weather conditions which might make it unsafe to continue. If a performance is officially cancelled, an announcement to that effect will be made. Tickets for a cancelled performance will be honored as rain checks and can be exchanged for any subsequent performance during the season. Cancellation insurance is available at an additional cost when purchasing tickets and entitles the patron to a full refund of the ticket price. Refunds are only given if cancellation insurance has been purchased. If patrons leave of their own volition and the show is not cancelled, no rain checks or refunds will be given. Cancellation Insurance is $3 per ticket.
Can we bring an umbrella?…We do not allow the use of umbrella’s in the theatre. Rain ponchos are available in the gift shop.
Your Purchase is Risk Free!…If you are unable to attend a performance, we welcome ticket exchanges up to 24 hours before the scheduled performance for a credit towards any future available show. There is a $2.00 per ticket service charge for ticket exchanges. Your ticket purchase may always be turned into a tax-deductible donation to the theatre if you are unable to attend.
We had a family emergency and had to return home. Can we get a refund?…We ask that you call the box office as soon as possible to work out an exchange.
What if I lose my tickets?…If you lose your tickets, please call the box office:252-473-6000. Tickets will only be reprinted for the original purchaser. You must show proof of identity.
What time does the show start?…The show starts at 8:30 pm, doors open at 7:30 pm. We suggest you arrive at least one half hour prior to curtain. The show runs approximately two hours with an intermission.
Where are the best seats?…We believe that all of our seats. House Right seats offer the best view of the Queen’s stage. House Left seats offer the best view of the Indian stage. Before buying your seats, have a good look at our seating map here.
Do you offer Group Rates?…We offer reduced rates for organized groups of 10 or more. Please visit our Groups page for more information.
Do I have to purchase tickets in advance?…We always advise that you purchase your tickets in advance to ensure preferred seating. If you wait until the night of the performance we cannot guarantee seats will be available.
How soon do I need to purchase my tickets?…The sooner you buy your tickets, the better choices you have in choosing your seats. We recommend at least a week in advance.
Can you reserve my seats and I will pay cash when I arrive?…Seats cannot be reserved without payment.
What should I wear?…We are casual. Dress comfortably.
Should we wear bug repellent?…Yes. We highly reccomend that you bring spray or other repellent with you. We do offer “OFF” brand spray at the concession stands.
Can I bring my children?…Children are welcome. We believe The Lost Colony is an experience for the entire family. There are loud bangs, so if your little one is scared of loud noises, use your best judgment. Only you know how attentive your children are and their behavior. Do keep in mind that if your child is causing distractions to the guests around them, you may be asked to leave your seat until your child settles down.
Can I hold my child in my lap or do they need a ticket?…Everyone, regardless of age, is required to have a seat and a ticket.
Can I bring my stroller?…You are welcome to bring your stroller. Strollers must be left in the rain shelters located at the back of the theatre, unattended and at your own risk.
Is your theatre wheelchair accessible?…Wheelchair seating is available; please call the box office in advance for assistance before making your purchase. Wheelchairs are also available for patrons who require them.
Do you offer Sign Language Interpreters?…If you need a sign language interpreter, please let us know two weeks in advance (the required time to notify our interpreter) and we will make every attempt to have one for you. Scripts are always available when sign language interpretation is not.
Can we take pictures during the show?…Yes. We ask that you turn your flash off. Also note that due to copyright laws, videotaping is prohibited.
What is your smoking policy?…Smoking is not permitted in the theatre.
Can we bring food and drinks?…The Manteo Lion’s Club operates two concession stands inside the theatre. Other food and drinks are not permitted.
Are there places to eat or stay near the theatre?…Please visit the Outer Banks Convention and Visitors Bureau website for more information on lodging and dining. www.outerbanks.org
Do you have an ATM on site?…We do not. There are several ATM locations in Manteo, approximately four miles to the south.
